Returns & Exchanges
At New York & Company, we want you to love your purchase; if you are not completely satisfied, we accept returns of unworn, unwashed merchandise within 30 days of the shipping date.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in the original packaging if possible, ensuring all original tags are attached and the packing slip is included.
Attach the Shipping Label
Print the prepaid USPS return shipping label from the portal and affix it to the outside of your package, covering any previous delivery markings.
Drop Off and Track
Hand your package to any USPS mail carrier or drop it off at a local Post Office location, then track your return status via our website.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing